Sue Jauncey- Founder and Director
Sue is a Registered Psychologist who began her career working across the Australian prison system. This experience enabled Sue to gain a deep understanding of human behaviour and the effects of everyday decision making processes, motivation, and readiness for individuals to accept change. Sue’s corporate career began in the marketing and recruitment industry where she specialised in performance management, evaluations, remuneration reviews, facilitation, and director selection.
Sue was later recruited by the global organisation, Anderson, to head their Human Capital Division. During her time with Anderson, Sue travelled globally to further her training and research in Board, Management, and Organisation monitoring and evaluation processes. Sue continued to work with Directors of Boards and Executive Teams in developing effective profiling and monitoring models. After travelling globally, researching 'Best Practice' for Board and Management processes, Sue returned to Australia to apply global and local knowledge to national and international businesses.
Sue has experience working nationally and internationally with Boards, Executive and Management teams, and whole of organisations across public, private, not-for-profit, government, and co-operative organisations. Sue has been a facilitator and author for the Australian Institute of Company Directors and has authored internationally. Sue is also the founder and Director of Pulse Australasia | Europe which offers a range of contemporary services and products for Boards, Management Teams, and whole of organisations that are aimed at measuring, monitoring, and influencing organisational performance, behaviour, and strategy.
Dennis Bacon - Executive Chairman
Dennis started his career in retail and hospitality management before securing a position in commercial banking where he achieved senior management and vice-president positions within two international banks. Over 12 years Dennis gained experience in property development, manufacturing, retail and health & social care sectors. He subsequently developed, owned and operated a number of health and social care provider organisations, an international property investment company (UK and SE Asia), a specialist recruitment firm and is an enthusiastic investor in local SME's.
In addition to a wide range of successful entrepreneurial pursuits Dennis chairs Norfolk’s main independent health and social care association (Norfolk Independent Care), representing around 600 provider organisations, which in turn employ c.11,000 staff. He is also Joint-Chair of the county’s main multi-agency strategic planning group (HSCCF – Health & Social Care Consultative Forum) and the only non-public sector employee on an NHS/Local Authority System Leadership Group in the UK, where he sits alongside CEO’s and Chairs of the main NHS provider trusts, CCG Chief Officers and the Head of the County Council’s Community Services Department. During 2014 and as part of planned research into organisational culture transformation, Dennis looked into different approaches across the Globe, taking in Europe, the USA and Australasia. Having met and worked alongside the leaders and clients of Pulse Australasia he soon became convinced that the programs developed by this organisation could be used to great effect in the UK. Dennis now Chairs Pulse UK and is an enthusiastic advocate of a methodology that helps organisations achieve long-term sustainable improvements through engaging and motivating the workforce.
Dennis is an enthusiastic advocate for the integration of health and social care, contributing to senior management leadership initiatives both locally and nationally. He works within private, not-for-profit and charity sectors as an advisor, supporter and trustee on several boards. Outside work Dennis is a keen sportsman who enjoys travel, cookery and politics.
Stephen Becsi - Chief Executive Officer
After a twenty-year career serving as an Officer in the Royal Australian Navy, Stephen Becsi became the Bethanie Group Deputy Chief Executive in 2000. During his time at Bethanie, Stephen was the CEO of Bethanie Housing Ltd, as well as the Chief Development Officer for Bethanie Projects, overseeing the creation of new business opportunities through developments and acquisitions. During this period he managed a construction program of over $100 million which translated into an increase in Staff from 390 to 1700.
In 2009, Stephen was identified by the Royal Australian Navy as one of the very few uniquely qualified people in Australia capable of leading the biggest Strategic Reform Program in the history of Australia. Thus, after serving 9 years at Bethanie, he was seconded by the Royal Australian Navy as the Director Strategic Reform Program (SRP), contributing to Defence SRP by delivering savings of $2.8bn in operating efficiencies as part the Navy’s contribution to the Defence Departments $20bn in savings.
After completing his secondment, Stephen returned to Bethanie and was appointed as Chief Executive in February 2011. The Bethanie Group is a provider of aged care services and accommodation including residential aged care, community aged care, retirement living and community affordable housing. As one of WA’s largest providers of aged care services, Bethanie has been providing care to the WA community for 60 years. During the three years that he was the CEO, Bethanie was named a Finalist for Western Australian Company of the year in HR at the AIM WA Pinnacle Awards 2013, and Stephen was named a finalist for the CEO of the Year 2013 by the CEO Magazine, finalist in the Australian Human Resource Institute Lynda Gratton CEO of the Year 2013, and winner of the ACI Aged Care Industry most Influential Business Leader of the year 2013. Bottom line results improved by 300%, Clinical non-compliances reduced to zero, social justice results trebled, retention of staff improved, and Bethanie’s culture score improved by 108%. The successes achieved were a result of his focus on Culture and the need for all staff to positively demonstrate specific “signature behaviours” which are directly related to the CEO’s vision and the business objectives of the organisation. The six signature behaviours that all Bethanie staff from the Chairman to the part-time employee had to live and breathe became the foundation of the culture.
In March 2014 Stephen commenced a new chapter in his working life. Stephen took a bold but exciting new step of investing in Pulse Australasia, the company that was an integral part of the Culture Transformation program of the Royal Australian Navy and Bethanie.
Similar to the Victor Kiam Remington Story – “I liked the shaver so much – I bought the company”. Stephen liked Pulse so much and the results it bought about for the Navy and Bethanie, he bought into the company and became the Chief Executive Officer.
Stephen's strengths include the ability to analyse environments to determine optimum paths for an organisation's future. He is experienced in analysis of business process, to rationalise existing services to best meet future expectations.
With proven project management experience as well as benchmarking and implementing knowledge management technology, Stephen is well versed in a number of data management applications and has strong negotiating skills. Formerly a Peak President, Stephen has represented key issues of the Aged Care industry to Government.
“As the Director of the Strategic Reform Program (SRP) for the Royal Australian Navy and recently the CEO of the Bethanie Group, I have seen and experienced the dramatic change that the Pulse Methodology had on both organisations. The Corporate Leadership Council of Australia has stated that Culture can have up to 8 times more influence on the bottom line than Strategy; and only now do I believe this after seeing the objective evidence in results achieved in SRP and Bethanie. What excited me most about Pulse was the ability to align my people with a set of Signature Behaviours and business outcomes that saw immediate uplift to my bottom line as well as other key strategic indicators. Amazing what can happen when people are focused and aligned to the execution of the CEO’s strategic objectives.” Stephen Becsi, Chief Executive Officer, Pulse Australasia.
Allan Langridge - Chief Operating Officer
Allan began his career serving in the Royal Australian Navy (RAN) where he performed management duties to a standard that resulted in being offered a commissioned rank. After completing his term, Allan discharged and earned a Psychology degree with Honours and was subsequently invited into Medical School. During his studies Allan worked as a commercial pilot and ended up at Western Australia’s largest flying training organisation and charter company as an Operations Manager.
After managing teams in the RAN, completing a Psychology degree, commanding commercial aircraft and managing large scale and highly regulated operations, Allan has developed a deep understanding of business operations, team management, business management, and human performance and behaviour. The skill set Allan acquired positioned him well for the role of Chief Operating Officer at Pulse Australasia; a firm recognised for turning organisations into industry leaders.
Since joining Pulse Allan’s focus has been on overseeing all operational functions of the company, which include working closely with the Founder and Director, CEO, and Sales Director to develop corporate and operational strategies, and successfully facilitating the implementation of those strategies across operations and the wider organisation. Allan is also tasked with leading and managing the IT, Customer Support, Software Development, and Administration centres of Pulse with the necessary vision to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organisation and ensure financial strength and operating efficiency. Central to his role is building a positive, reliable, and lasting relationship between Pulse Australasia and its customers.
Allan is a passionate aviation enthusiast and enjoys recreational flying in his spare time, and is also currently studying a Masters of Commerce specialising in accounting and corporate strategy at the University of Sydney.
Mark Horwood-James - Global Chief Marketing Officer
Mark has over 10 years of strategic marketing experience, with a career that has seen him lead and play part in award-winning and nominated marketing programmes. Originally studying Law at university Mark found his passion in bringing together the customer, commercial strategy and creative flair, which is where Mark found marketing. With significant experience in multi-channel, B2B and B2C marketing - for a variety of sectors and brands - his more recent experience has seen him lead large marketing functions in the UK and as Chief Strategy Officer for an award-winning digital marketing and technology group (in Sydney).
Joining in early 2017, Mark's role within Pulse is to provide leadership and accountability for the business’ marketing, sales, technology and strategy. Mark’s role will see him initially focus on the sales and marketing strategy and activities for the UK and Australasia operations, support the growth ambitions of the global business expanding overseas, as well as working with Sue Jauncey (Founder and Global Head of Programs) to grow and enhance the CultureTech platform for scalable growth.
Mark is now based back in the UK spending his spare time on his recently purchased new home. Its a bit of a project, so Mark and his other half defintely have their work cut out for them.